Privacy Policy

Last updated: October 17, 2026

What we process

Alfova processes schedule images and PDF pages only to provide the requested conversion. Uploaded page images are sent to our configured AI model provider for extraction and are not intentionally persisted by Alfova after the conversion request completes.

Account and billing data

When you sign in, we store your stable account identifier, name, email address, credit balance, purchase records, legacy subscription status, billing identifiers, and usage totals. Waffo processes payment details, tax, and receipts as merchant of record; Alfova does not store full card numbers.

Free allowance and abuse prevention

We store a keyed cryptographic hash of the requesting IP address to enforce the three-conversion free allowance. The raw IP address is not stored in our product database. Daily fair-use counters protect the 30-day access pack from automated abuse.

How we use data

We use personal data to authenticate accounts, provide conversions, enforce usage limits, process purchases, prevent abuse, provide support, and meet legal obligations. We do not sell personal data or use uploaded schedules for advertising.

Your choices and rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent where applicable. To close your account and request deletion, email hello@alfova.com from the account email and describe your request. We may retain limited records when required for fraud prevention, accounting, disputes, or legal compliance.

Security and retention

We retain account, usage, purchase, and billing records only while needed to operate, secure, support, and account for the service, then delete or anonymize them when no longer required. Avoid uploading highly sensitive medical, financial, or confidential documents.

Contact

Privacy requests and questions can be sent to hello@alfova.com. We aim to respond within 30 days.